Thank you for your purchase and for supporting our online game! We strive to provide an engaging and enjoyable gaming experience for all our players. Please carefully review our refund policy below to understand your rights and responsibilities concerning the purchase of virtual goods within our game.
1. General Refund Policy1.1 Non-Refundable Goods All purchases of virtual goods (including but not limited to in-game currency, items, skins, and upgrades) are final and non-refundable. Virtual goods are intangible and immediately consumable upon purchase, therefore, we do not offer refunds or exchanges for any reason except where required by law.
1.2 Exception Cases In certain rare and exceptional cases, refunds may be considered at our sole discretion. Such cases might include:
- Accidental purchases made by minors
- Technical issues where the purchased virtual goods were not delivered or rendered unusable due to an error on our part
- Unauthorized transactions (fraudulent activity)
2.1 Eligibility for Refunds To be eligible for a refund under the exception cases, you must submit a refund request within [7 days] from the date of purchase. Requests submitted after this period will not be considered.
2.2 Refund Request Process To request a refund, please follow these steps:
Contact our customer support team through [email or in-game support ticket].
Provide the following information:
- Your username and account ID
- Date and time of purchase
- Description of the virtual goods purchased
- Reason for requesting the refund
- Any supporting evidence (e.g., screenshots, transaction IDs)
2.3 Processing of Refunds Once your refund request is received, our team will review it and notify you of the decision within [ 7 business days]. If approved, the refund will be processed through the original payment method within [7 business days]. Please note that processing times may vary depending on your payment provider.
3. Chargebacks3.1 Chargeback Policy In the event of a chargeback, your account may be temporarily or permanently suspended while we investigate the matter. If a chargeback is determined to be fraudulent or unjustified, we reserve the right to dispute the chargeback and take appropriate action against your account.
4. Changes to This PolicyWe reserve the right to modify or update this refund policy at any time. Any changes will be posted on our official website and/or within the game. Continued use of the game after such changes have been made constitutes acceptance of the revised policy.
5. Contact InformationIf you have any questions or concerns about our refund policy, please contact us at: [email protected]
By making a purchase in our game, you acknowledge that you have read, understood, and agreed to this refund policy.
Thank you for your understanding and support.
55GAMES
